FAQ
Q: How can I subscribe to your newsletter?
A: To subscribe to our newsletter, simply enter your email address in the "Sign up for our newsletter" field in the footer of our homepage. After entering your email address, you will receive a confirmation email.
Q: I can't find a specific item. What should I do?
A: If you cannot find a specific item, please contact us by email. Our team will be happy to help you find it or offer alternatives if necessary.
Q: How can I check the status of my order?
A: You can easily track the status of your order using the tracking number you receive after your order has been shipped. Simply enter the tracking number on our website to get the latest information on the status of your order.
Q: Can I cancel my order?
A: Please note that we process and ship orders as quickly as possible upon receipt. Depending on the order status, cancellation may no longer be possible. If you wish to cancel your order, please contact our customer service immediately. We will be happy to assist you.
Q: Can I exchange items in my order?
A: We currently do not offer exchanges. However, if you are unsatisfied with an item, please contact our customer service. We will be happy to assist you with the return.
Q: I forgot an item in my order. Can I still change the order before it ships?
A: Once an order has been placed, it is processed immediately. Unfortunately, no changes or additions can be made after submission. We recommend placing a new order for any items you need.
Q: Can I change my billing or shipping address before my package ships?
A: If you wish to change your billing or shipping address, please contact our customer service as soon as possible. We will do our best to accommodate your request, but changes are only possible as long as your package has not yet been processed for shipping.
Q: Do you offer international shipping?
A: Absolutely! We are proud to offer shipping to our customers worldwide. And the best part: Our tracked shipping is free if your cart value is over $49.
For any further questions or if you need assistance, please feel free to contact our customer service at any time. We are happy to help you.