Shipping Policy

Our Promise for Smooth Shipping

We want to offer you an uncomplicated and efficient shipping experience. To keep you informed about our shipping processes, please read our shipping policy:

Processing Time:

Once your order has been received and payment successfully processed, our team will prepare your order. We work quickly to get your items ready for shipment within 24–48 hours.

Shipping Methods:

To ensure the safe and timely delivery of your orders, we partner with reliable shipping carriers. The shipping method chosen for your order depends on various factors, including destination and package size/weight. For most orders, we offer standard shipping.

Shipping Costs:

We value fair and transparent shipping costs. For orders with a value under €50, a flat shipping fee of €4.99 applies. For orders with a value of $50 or more, shipping is free.

Estimated Delivery Time:

Standard shipping typically takes 8–12 business days from the processing of your order. Please note that this is an estimate, and actual delivery times may vary due to factors beyond our control (e.g., customs clearance, weather conditions, or unforeseen events).

Tracking:

Once your order has shipped, you will receive a tracking number via email or in your customer account. You can use this number to track the status of your shipment online. Please note that it may take up to 48 hours for tracking information to update in the shipping carrier's system.

Address Accuracy:

To ensure successful delivery, we kindly ask you to carefully review and provide your shipping address completely and accurately during checkout. We are not liable for delays or non-deliveries due to incorrect or incomplete address information.

Undelivered or Lost Packages:

While rare for a package not to be delivered within the estimated timeframe or to be lost in transit, please contact our customer service immediately. We will promptly initiate an investigation with the shipping carrier to locate the package or arrange for a replacement or refund, depending on the situation. Should you have any further questions or concerns regarding our shipping terms, please also contact our customer service. We thank you for your patience and understanding as we work tirelessly to deliver your orders efficiently and with the highest level of service.